Positive Indicators for Customer Service in Different Roles
Customer Service in a Small Local Corner Store
In this setting, customer service can be highly personalised and requires a close connection with the community. The positive indicators would reflect the ability to engage with regular customers and create a friendly, personalised shopping experience.
Relationship Building:
Positive: Taking time to remember regular customers’ preferences and making personal recommendations based on previous visits.
Negative: Not remembering customers’ names or preferences, failing to recognise repeat customers.
Problem-Solving with Limited Resources:
Positive: Finding solutions to problems within the store’s small-scale capacity, such as offering creative alternatives when an item is out of stock.
Negative: Refusing to help customers find solutions, making excuses for not being able to help due to limited resources.
Community Focus:
Positive: Understanding the local area’s needs, such as providing personalised greetings, staying up-to-date on local events, and showing involvement in community activities.
Negative: Not engaging with the community or being disengaged from customer needs.
Attentiveness and Warmth:
Positive: Always greeting customers with a smile, offering assistance immediately, and showing enthusiasm about the store’s products or services.
Negative: Being dismissive or indifferent, ignoring customers when they enter or needing constant prompting to assist.
